Conditions
To place an order with IONA-Natur-Kommanditbolag, you must be at least 18 years old.
Prices
All prices are in EURO and include 25% Swedish VAT. plus shipping costs. We reserve the right to change prices.
Shipping costs
Fixed shipping costs are € 6.40 for all orders under €55.55.
All orders over €55.55 are free of shipping costs.
Payment terms
Payment is made via PayPal or Klarna.
Complaints
If the goods are defective or damaged, you have the right to return the goods within 14 days of the order date. The products should be returned unopened. Please include the delivery note or invoice. Please complain about damaged packages directly with the shipping company.
Right of return
As a consumer, you have the right to withdraw from your order within 14 days. The return costs are then at your expense. We will only refund you if we receive the products back undamaged and unused. We do not refund shipping costs.
Delivery time
We keep the delivery times as short as possible. Normally, our delivery arrives between 3 and 14 days after the order. This delivery time applies to all products that we have in stock. Products that we have to manufacture or order require a longer delivery time. In this case, we will inform you by email about the estimated delivery date without obligation.
If the package is not accepted or picked up.
In this case, the package will be returned to us. In this case, we reserve the right to charge you for the handling and shipping costs.
For this, we charge at least € 25.00 per package not accepted.
NOTE! We accept no liability for products that you manufacture yourself from our products. We can only provide tips and recommendations for further processing. You can contact us at any time with questions about the ingredients.
In order for us to be able to send you the delivery, we must pass on specific personal data to the shipping company. These are first names, last names and address details for delivery. Email address and/or phone number for the delivery notification can also be passed on.
claim
If the goods are faulty or damaged, you have 14 days from the order date to return the goods. Products should be returned unopened. Please include the delivery note or invoice. Please complain about damaged packages directly to the delivery company.
Return policy
As a consumer, you have the right to withdraw from your order within 14 days. The return shipping costs will then be borne by you. We will only refund you the costs if we receive the products back to us undamaged and unused. We do not pay back delivery costs.
Duration of delivery
We keep delivery times as short as possible. Normally our delivery arrives between 3 and 14 days after ordering. This delivery time applies to all products that we have in stock. Products that we have to manufacture or order require a longer delivery time. In this case, we will inform you by email about the expected delivery date without obligation.
If the package is not accepted or picked up.
In this case the package will be returned to us. In this case, we reserve the right to charge you the costs for handling and freight. We charge at least €25 for each package that is not accepted.